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For all items you purchase from us, the legal warranty applies. This legal warranty means that a product must be or do what the consumer can reasonably expect from it.

In Germany, a mandatory legal warranty period of 2 years applies. Legal warranty means that a product must be or do what the consumer can reasonably expect from it. Example cancellation form

Right of Withdrawal

You have the right to withdraw the data within a period of 14 days without giving reasons to revoke the agreement. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good.

To exercise the right of withdrawal, you must inform us by an unequivocal statement (e.g in writing, by post, fax or e-mail) to revoke the agreement. You can Please use the model withdrawal form (INSERT PDF) for this purpose not obliged to do so. To comply with the withdrawal period, it is sufficient to provide your notice regarding your exercise of the right of withdrawal before the withdrawal period expires expired. Consequences of the revocation If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice for a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case not later than 14 days after we have been informed of it your decision to withdraw from the contract will be returned to us.

If you only want part of your If you return your order, the delivery costs will not be refunded. We will refund you with the same payment method as you used for the original transaction, unless you has expressly agreed otherwise; in any case you will not be entitled to such reimbursement costs will be charged. We may wait with reimbursement until we receive the goods have received it back, or you have demonstrated that you have returned the goods, depending on whichever time comes first. You must receive the goods without delay, but in any case not later than 14 days after the day on which you communicated your decision to withdraw from the contract to us, to return or hand over to us. You will be on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are at your expense. Our return address [INSERT RETURN ADDRESS] You are only liable for any reduction in value of the goods resulting from it use of the goods that goes beyond what is necessary for the nature, characteristics and operation of the goods."

Request a free return label via, clearly stating the order number. Print out the return label and take the package to a PostNL point. We will proceed to refund your payment within 14 days of receiving the return package. To exercise your right of withdrawal, you can also fill in and send or email the form below.

Postal address: Smith & Sinclair BV Rijnkade 14 1382 GS Weesp
Email address:

Withdrawal form:

Smith & Sinclair BV

I/We hereby notify you that I/We wish to cancel our agreement regarding the sale of the following products.

Fill in product designation:

Order number:

Ordered on/received on:

Consumer’s name:

Consumer’s address:

Date and signature:

If you are not satisfied with the handling of your complaint, you can submit it to the Dispute Committee Thuiswinkel, Postbus 90600, 2509 LP The Hague (

You can also submit your complaint to the Dispute Committee via the European ODR Platform (

Modelformulier herroepingsrecht