PRIVACY

Smith & Sinclair is committed to protecting your privacy.
Our official policies are as follows:

PRIVACY

Smith & Sinclair’s privacy policy is in place to protect the information you provide upon making a purchase when signing up to our newsletter, or any other form of contact which obtains your personal information. Smith & Sinclair may update this policy at any time by updating this page. We host our store on Shopify which allows our customers to make purchases and withhold customer data in a database backed by a firewall on a secure server.

Cookies

Cookies are files which ask to be placed within your computer’s hard drive, they allow web applications to respond to you as an individual and tailor your experience online to your needs and allow us to provide you with a better experience. You can choose to decline cookies, however, this may prevent us from allowing you full advantage of the website.

SOCIAL MEDIA PLUG-IN COOKIES

We use buttons to enable sharing of pages with social networking sites. These buttons may place a third party cookie on your device, which could gather usage information. We use a Facebook Social Media Button and an Instagram Social Media Button. To opt out of being tracked by these buttons, go to the general account settings of your accounts, locate and click the opt-out link.

ANALYTICS COOKIES

Our website also uses Google Analytics cookies. These third-party cookies collect information about how you use and move around the site. For example, these will keep track of what pages are most visited, IP addresses, browser type, operating system and clickstream data. We use this information to analyse trends, administer the website, to track users’ movements around the sire and gather demographic information about our users base as a whole.

What information do we collect?

We ask for your contact information including name and email address when a purchase is made we will also ask for a delivery address along with payment information. This information will be printed for orders and dispatch notes within our office. Whilst browsing our website, we will automatically receive your computer's IP address which helps to provide us with information to learn about your browser and operating system.

What do we do with the information we gather?

Your data helps us to understand your needs and helps to provide you with a better service. We may occasionally send out emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided. Smith & Sinclair will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so. The data printed for orders/dispatch notes will be kept and discarded after a maximum of 6 months.

Age of consent and purchase

By using this site and purchasing alcohol products you represent that you are at least the age of consent in your state, providence or residence and you have given us your consent to sell alcohol products to you.

Security

We are committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online.

Third party information

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

How we get your consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@smithandsinclair.co.uk

Shopify information

We host our store on Shopify Inc, they provide us with the online e-commerce platform that allows us to sell our products and services to you. All your data is stored in Shopify's data storage, databases and the general Shopify application, all data is stored behind a firewall on a secure server. 

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.